Jilliko Privacy Policy

1 Introduction

Jilliko ("we," "us," "our") operates the online gaming platform accessible at jilliko.best. As a platform serving Filipino players, Jilliko is committed to protecting the privacy and personal data of every registered member in accordance with the Republic Act No. 10173, also known as the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations.

This Privacy Policy explains how Jilliko collects, uses, stores, and protects your personal data when you use the platform — whether you're browsing the site, registering an account, placing a bet, requesting a withdrawal, or contacting customer support. By creating a Jilliko account or using the platform in any way, you acknowledge that you have read and understood this policy.

This policy should be read alongside Jilliko's Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement between you and Jilliko.

2 Who This Policy Covers

This Privacy Policy applies to:

• All registered Jilliko members, regardless of whether they have made a deposit or placed a bet
• Visitors to jilliko.best who have not yet registered but whose browsing activity may be collected through cookies and analytics tools
• Individuals who have contacted Jilliko customer support, even without a registered account

This policy does not apply to third-party websites, applications, or services that may be linked to from the Jilliko platform. Those services have their own privacy policies and Jilliko is not responsible for their data practices.

4 How We Collect Your Data

Jilliko collects your personal data through the following channels:

• Directly from you — when you register, complete KYC verification, make a deposit or withdrawal request, contact customer support, or update your account settings
• Automatically through your use of the platform — including device information, IP address, browsing behavior, and gaming activity logs captured by our systems and analytics tools
• From payment processors — when you transact via GCash, Maya, BDO, BPI, or other payment providers, relevant transaction data is shared with Jilliko by those providers to complete and record the transaction
• From identity verification services — during KYC processing, we may use third-party verification services to validate the authenticity of submitted documents against public records
• From fraud detection systems — automated systems may collect behavioral signals to detect unusual patterns that indicate fraud or account compromise

5 Why We Use Your Personal Data

Jilliko processes your personal data for the following purposes, each grounded in a lawful basis under the Data Privacy Act:

5.1 Account Management and Platform Operation

Your registration and gaming activity data is used to create and maintain your account, authenticate your logins, process your bets and game sessions, and provide access to platform features. This processing is necessary for the performance of the service agreement between you and Jilliko.

5.2 Payment Processing and Financial Compliance

Financial data and KYC documents are processed to facilitate deposits and withdrawals, verify that payment accounts match the name on the Jilliko account, and comply with Philippine AML (Anti-Money Laundering) and KYC regulations. Jilliko is legally required to perform these checks as a condition of operating a financial services-adjacent platform in the Philippines.

5.3 Fraud Prevention and Platform Security

Device data, IP addresses, and behavioral signals are analyzed by Jilliko's security systems to detect account takeover attempts, detect duplicate account creation, identify unusual betting patterns consistent with bonus abuse or match fixing, and prevent unauthorized access to your account.

5.4 Customer Support

When you contact Jilliko's support team, the information you provide — including your account details and the content of your message — is used to investigate and resolve your query. Support conversations are retained as a record of the resolution for quality assurance purposes.

5.5 Responsible Gaming

Gaming activity data, including session frequency, deposit patterns, and self-exclusion requests, is used to monitor for indicators of problem gambling and to apply responsible gaming controls. This processing is carried out in the legitimate interest of protecting our players' wellbeing.

5.6 Platform Improvement and Analytics

Aggregated and anonymized analytics data is used to understand how the platform is used, identify bugs and performance issues, and prioritize product improvements. Where individual-level data is used for analytics, it is processed under legitimate interest grounds and handled with strict access controls.

5.7 Marketing Communications

With your consent, Jilliko may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and platform updates. You can withdraw this consent at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6 Who We Share Your Data With

Jilliko does not sell your personal data. We share data with third parties only where it is necessary to operate the platform, comply with legal obligations, or protect the safety and integrity of the service. Third parties who receive your data are required to process it only for the specific purpose for which it was shared and to maintain appropriate security standards.

Categories of third parties who may receive your data include:

• Payment service providers — GCash, Maya, BDO, BPI, UnionBank, GrabPay, InstaPay/PESONet network participants, Visa, and Mastercard — to process your deposits and withdrawals
• Identity verification services — to validate KYC documents during the account verification process
• Game software providers — certified game studios whose slot and casino titles are hosted on Jilliko may receive anonymized session data for technical and RTP audit purposes
• Fraud prevention services — third-party tools that help detect account compromise, payment fraud, and bonus abuse
• Cloud infrastructure providers — the servers and databases that host the Jilliko platform are operated by reputable cloud providers under strict data processing agreements
• Regulatory and law enforcement authorities — Jilliko will disclose personal data when required to do so by applicable Philippine law, court order, or lawful request from a government authority

7 Data Storage and Security

Jilliko stores your personal data on secure servers hosted by reputable cloud infrastructure providers. Data security measures in place at Jilliko include:

• TLS encryption for all data in transit between your device and Jilliko's servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent required for their specific role
• Regular security audits and penetration testing by independent security professionals
• Secure hashing of passwords — Jilliko never stores your password in plain text
• Intrusion detection systems and automated alerts for unusual access patterns

While Jilliko takes all reasonable precautions to protect your data, no system is completely immune to security threats. In the event of a data breach that affects your personal information, Jilliko will notify you and the relevant Philippine authority in accordance with the notification requirements of the Data Privacy Act.

8 How Long We Keep Your Data

Jilliko retains personal data only for as long as it is necessary for the purposes described in this policy or as required by law. The retention periods below are general guidelines:

• Account data — retained for the lifetime of your active account and for a period after closure as required by AML regulations (generally five years from account closure under Philippine law)
• KYC documents — retained for a minimum of five years from the date of submission, in compliance with AML record-keeping requirements
• Financial transaction records — retained for a minimum of five years from the transaction date for audit and regulatory compliance purposes
• Gaming activity logs — retained for a minimum of three years, used for dispute resolution, responsible gaming monitoring, and game audit purposes
• Customer support communications — retained for a minimum of two years from the date of the last interaction
• Cookie and analytics data — retained for up to 13 months from collection, depending on the specific cookie type

When data is no longer required, it is securely deleted or anonymized so that it can no longer be linked to any individual.

9 Cookies and Tracking Technologies

Jilliko uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, analyze usage patterns, and detect fraud. Cookies are small text files stored on your device when you visit jilliko.best.

9.1 Types of Cookies We Use

• Strictly necessary cookies — required for the platform to function. These include session cookies that keep you logged in and cookies that remember your account preferences. You cannot opt out of these.
• Performance and analytics cookies — collect anonymized data about how visitors use the site, helping us identify and fix issues and improve the overall experience.
• Security cookies — used to detect fraudulent login attempts, bot activity, and duplicate account creation.
• Preference cookies — store your language, display settings, and other platform preferences so you don't need to reconfigure them each session.

9.2 Managing Cookies

You can configure your browser to block or delete cookies. However, disabling strictly necessary cookies will affect platform functionality — you may not be able to log in or complete transactions. Instructions for managing cookies vary by browser and are available in your browser's help settings.

11 Minors

Jilliko is strictly an 18+ platform. We do not knowingly collect, store, or process personal data belonging to anyone under the age of 18. Age verification is conducted during the registration process, and any account found to belong to a minor will be immediately closed and all associated data deleted, except where retention is required for legal reporting purposes.

If you believe a minor has registered an account on Jilliko, please contact us immediately at support@jilliko.best with as much detail as possible. We take these reports seriously and will investigate and act promptly.

12 Third-Party Links and Services

The Jilliko platform may contain references to or integrations with third-party services — for example, payment providers like GCash and Maya, or game providers whose titles are hosted in the Jilliko lobby. Once you navigate to a third-party service — including clicking through to a payment app or completing a transaction via a third-party gateway — you are subject to that service's own privacy policy.

Jilliko is not responsible for the data practices of third-party providers. We recommend reading the privacy policies of any third-party services you use in connection with your Jilliko account. If you have concerns about how a payment provider handles your data, contact them directly.

13 Changes to This Privacy Policy

Jilliko may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or updated legal requirements. When changes are made, the revised policy will be posted on this page with an updated "Last updated" date. For material changes — particularly those that affect how we use your data or your rights — we will notify registered members via email or in-platform notification.

Continuing to use the Jilliko platform after a revised Privacy Policy is posted constitutes your acknowledgment of the changes. If you disagree with a material change, you may request account closure before the change takes effect.

14 Contact Us and Data Protection Officer

Jilliko has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act. The DPO handles all data rights requests, privacy complaints, and enquiries about how Jilliko processes personal data.